Key Features
- Mobile-friendly
- Expert-supported
- Audio-enabled
- Badge and credit-awarding
- Fully accessible
- Real-world case studies
- Games & Flashcards
- Video content
Estimated Time to Complete: 23 hours
Access Time: 450 days
Rating: 98%
Courses Included in this Bundle
Whether adopting new technology or adapting to a drastic shift in an organization’s core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.
Credits
- 0.4 IACET CEUs
- 4 HRCI Credits
- 4 SHRM PDCs
- 4 ATD CI Credits
- 4 PMI PDUs:
- 4 Ways of Working PDUs
- 1.75 Power Skills PDUs
- 0.5 Business Acumen PDUs
Learning Outcomes
- Discuss organizational change and the forms it can take
- Describe Kotter’s Eight Step Process recommended for implementing change successfully
- Outline Lewin’s model of change and discuss its limitations Identify the factors a leader or manager can employ to promote change
- Outline the change initiative planning process
- Explain the role of a leader in communicating change
- Discuss methods to foster participation
- Discuss the underpinnings of resistance to change and how to overcome it
- Discuss other models of change management (ADKAR, GE CAP, Cisco Change Roadmap)
- Match change management models to specific scenarios
- Understand strategic change and mastering a changing environment
Leading a team through any task or project requires special skills, and an understanding of the team dynamic and politics. This introductory-level course for managers or anyone interested in leading teams, addresses the key issues surrounding leadership in a team environment. Why is leadership important to team success? What is required of a team leader to lead his team effectively? This course considers how team leaders must account for the special and unique circumstances of working in a team, where responsibility, accountability, communication, and leadership are shared.
Credits
- 0.5 IACET CEUs
- 5 HRCI Credits
- 5 SHRM PDCs
- 5 ATD CI Credits
- 5 PMI PDUs:
- 1 Ways of Working PDUs
- 1 Power Skills PDUs
Learning Outcomes
- List and identify the key characteristics and types of teams
- Recognize the benefits and challenges of empowered teams that leaders need to be aware of
- Identify differences in the primary and secondary roles filled by empowered teams and team leaders
- Recognize the key sources of motivation for empowered teams
- Explain Tuckman’s model of team development
- Recognize the key qualities and skills of a team leader
- State the value of using the “checklist for team leaders”
- Recognize and apply suggested approaches for managing conflict in teams
- Discuss the different approaches needed for leading virtual teams
The ability to write clearly and directly is highly prized in most organizations. Well-written emails and documents can help you earn respect among your peers. And poorly written emails and documents can detract from success at all levels. The ideas, techniques, and checklists in this introductory-level course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. This course will also teach how to revise for wordiness, unnecessary phrases, redundancy, and jargon, and the appropriate use of email in an organizational setting.
Credits
- 0.5 IACET CEUs
- 5 HRCI Credits
- 5 SHRM PDCs
- 5 ATD CI Credits
- 5 PMI PDUs:
- 1.75 Ways of Working PDUs
- .75 Power Skills PDUs
- .75 Business Acumen PDUs
Learning Outcomes
- Recognize the difference between ineffective and effective writing
- List and define the four major factors of effective writing (clarity, tone, organization, and delivery).
- Recognize the role of the audience in effective communication and the importance of understanding an audience’s needs
- Employ formal and informal outlining techniques
- List and recognize techniques for overcoming writer’s block
- Recognize the importance and dangers of writing quickly
- Revise for wordiness, unnecessary phrases, redundancy, and jargon
- Write more effective emails and recognize the appropriate use of email in an organizational setting
- Employ checklists for organizing, writing, and revising
When using data analysis to improve organizational performance, it’s vital to employ the tools that bring the data to life and keep people engaged in the process. Organizations in both the public and private sectors often use tools and frameworks to deliver the data, and the information the data might suggest, to its staff. This intermediate-level course will explain some of these measures and tools, describe some specific measurements, and explain the relationship between assessment and strategy. Summarizing the data with the correct tool can be the gating factor to reaching staff and effecting changes that spur performance improvement.
Credits
- 0.5 IACET CEUs
- 5 HRCI Credits
- 5 SHRM PDCs
- 5 ATD CI Credits
- 5 PMI PDUs:
- 2 Ways of Working PDUs
- 3 Business Acumen PDUs
Learning Outcomes
- Explain how performance measures are used in different settings
- Differentiate among various organizational performance measurements
- Describe the advantages and disadvantages of KPIs
- Describe the advantages and disadvantages of the Balanced Scorecard
- Describe the advantages and disadvantages of a Net Promoter Score
- Explain the relationship between performance assessment and organizational tactics and strategy
- Assess the validity of performance measures for an organization based on a brief case study
This course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations. Learners in this course will explore the fundamentals of deal making with the help of games, videos, interactive exercises, case studies, and other engaging content. The course begins by comparing and contrasting the two major types of negotiation—Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)—and exploring the difference between negotiation and bargaining. Key topics covered in the course include the stages of the negotiation process; the importance of preparation and realistic goal-setting; the five basic approaches to negotiation; when to make (and when to avoid) commitments; the relative importance of relationships and outcomes; the decision to walk away from a negotiation; and the unique challenges posed by multiparty, international, and cross-cultural negotiations.
Credits
- 0.4 IACET CEUs
- 4 HRCI Credits
- 4 SHRM PDCs
- 4 ATD CI Credits
- 4 PMI PDUs:
- 1.25 Ways of Working PDUs
- 0.5 Power Skills PDUs
- 2.25 Business Acumen PDUs
Learning Outcomes
- Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
- Explain the importance of BATNA in Deal Making Negotiation
- Describe the relationship between bargaining and negotiation
- Distinguish between interests and positions, and describe the importance of each
- Explain the five steps of the negotiation process Identify the types of information that should be assembled prior to negotiation
- Describe the five principal approaches to negotiation Identify the two types of commitments, and explain how they affect negotiating flexibility
- Explain the importance of the opening position
- Describe Leigh Thompson’s mental models of negotiation
- Explain the importance of active listening in the context of Deal Making Negotiation
- Identify the challenges posed by multiparty negotiations, and describe strategies for meeting those challenges
- Describe the circumstances under which a negotiator should call for a timeout, and when she should walk away from a negotiation
- Explain the additional preparations needed before undertaking international or cross-cultural negotiations
- Apply the principles of Deal Making Negotiation to real-world examples
Refund Policy
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
Notes
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.
As an IACET Accredited Provider, MindEdge offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.