Hannaford Professional Development

Bring your Office skills to a whole new level by diving into a suite set of powerful instructional courses. Excel with Excel and move from the basics to an advanced level. Employ all of your newly learned tips and tricks to unlock new dimensions from your data. Plus, expand your presentation prowess, with courses that deliver on the functional basics of the PowerPoint application while boosting your visual design skillset. Watch well-crafted video tutorials while reinforcing your learning with built-in knowledge checks, interactive exercises, and interactive games.

Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues. Courses included in this certificate program are listed at the bottom of this page. This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order.

This certificate in data analytics provides an overview of topics in statistics and their applications in a variety of fields. This certificate will present the basics of quantitative analysis and its increasing use in today’s professional landscape. Learners are exposed to quantitative decision-making tools and techniques, which tie into real-world case studies. Each course in this certificate utilizes games, videos, interactive exercises, quizzes, real world case studies, and other engaging content to ensure rapid mastery of the content and direct application. Course videos and lessons focus on use of both Microsoft Excel and OpenOffice.

This online certificate program introduces non-financial managers to the essentials of finance. The courses will help you become conversant in critical financial terminology, and you’ll learn how to calculate key financial management indicators. You will learn how to assess your organization’s financial health by reviewing balance sheets, income statements, and statements of cash flow, and you will discover how finance and accounting tools can be used to support informed decision making within organizations.

An effective human resource management strategy is a valuable asset to any company, but those running small businesses often cannot justify designating a full-time HR professional to manage employee relations, compensation, policymaking, performance management, and employee appraisals. This suite of courses will teach you the basics of managing the benefits and policies that support an effective staff. What does an employer need to know about anti-discrimination regulations? What are the key aspects of pay policies? How can employers avoid the traps of the employee selection process? In this suite of courses, you will discover the answers to these and other important questions. Each 3 to 5 hour, self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that will engage you and structure your learning about human resource management

Developed in accordance with the International Organization for Standardization’s guidance on diversity and inclusion for organizations (ISO 30415:2021), the Certificate in Diversity and Inclusion in HR Management provides a foundation for creating a workplace where all employees are respected and appreciated as valuable members of the organization, are able to participate in work-related opportunities, can follow career paths that use their skills and knowledge to the fullest, and receive fair compensation. The courses explain how diverse and inclusive workplaces are more productive, innovative, creative, and profitable, and that fostering an inclusive culture produces higher employee engagement, satisfaction, and retention rates. The certificate explores the responsibilities of leaders, the workforce, and other stakeholders in recognizing diversity, working, and communicating inclusively, reducing unconscious biases, acting accountably, and assessing diversity and inclusion initiatives using qualitative and quantitative methods.

The diversity and inclusion certificate takes an in-depth look at how to create and foster D&I throughout the organization. By encouraging cultural awareness, belonging, workplace authenticity, resilience, and health and wellness, HR professionals are in a unique position to support D&I initiatives at each level of the organization. The role of HR within D&I is evolving, creating the need for HR professionals to apply their leadership competencies in D&I in hybrid and remote workplaces. HR also supports processes, such as inclusive decision-making and the building of inclusive learning and development teams, which yield many benefits including higher levels of employee engagement. In this course, you will learn about the roles of HR within D&I and in different business structures, and the skills and strategies needed to shape inclusive workforces.

In response to the COVID-19 pandemic, organizations large and small quickly adapted to remote work settings and alternative workplace solutions to protect employees’ health and safety and maintain business continuity. What began as a necessary and seemingly temporary change soon prompted organizations to rethink their work environments and workspace needs entirely. Such significant changes to the traditional office setting have required HR professionals to address key business challenges, including how to support and engage employees in remote settings and how to safely transition back to physical work locations. Many organizations now seek a comfortable middle ground—a work arrangement that maximizes the benefits of remote work while utilizing physical work spaces for tasks and activities that warrant in-person collaboration and connection. HR professionals play a key role in leveraging the benefits of both settings, remote and in-person, to create hybrid solutions that suit the unique needs of their organizations. This certificate prepares HR professionals to manage hybrid workforces, especially during times of transition and as business needs change.

Human resources professionals are charged with supporting the success of their organizations in ways that are ethical and socially responsible. Ethical organizations must consider questions about what is right and fair in all decision-making processes. Because HR professionals are involved in designing and enforcing policies that impact the people who work in an organization, they play an especially powerful role in shaping the ethical culture. Each of these 1.5-hour courses explores the relationship between human resources and creating an ethical workplace. While some delve into theoretical and philosophical questions about how we can know what is right and wrong, others focus on applying theory to practice in an organizational setting. After completing the courses in this certificate, the learner will be prepared to play an essential role in shaping the ethical culture in their workplace. Each self-paced course features an assortment of interactive exercises, videos, case studies, and assessments.

This online course teaches essential leadership skills to help learners stand out as leaders among their peers. The coursework discusses the theories of leadership and offers real-world practical explanations and definitions. Throughout five segments, learners will explore questions such as: What is leadership, and why is it important? How does a leader encourage change without triggering fearful resistance? What are the key elements to leading an effective team? What is the role of charisma in leadership? How can a leader achieve work-life balance? The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage students and provide opportunities to practice leadership skills.

Topics covered in the course:

• Introduction to Leadership
• Body Language for Leaders
• Leading Teams
• Leading and Managing Change
• Leaders and Work-Life Balance

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education’s College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in leadership.

Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 40 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 1 additional time (2 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

The Leadership Essentials for Dynamic Organizations bundle equips aspiring managers and team leaders with the foundational skills to navigate the complexities of organizational change, team leadership, effective communication, and strategic decision-making. This suite of courses is ideal for professionals looking to build critical competencies in managing teams, negotiating business deals, and utilizing data insights to drive organizational performance.

• Courses included in this Bundle:
  • Leading and Managing Change
  • Leading Teams
  • Effective Business Writing
  • Data Analysis for Improving Organizational Performance
  • Negotiations: Making Business Deals

This online certificate program helps learners develop the skills and strategies needed to become a successful negotiator. The fundamental concepts of negotiation are addressed, as well as the application of these concepts to the specific areas of Deal Making Negotiation and Dispute Settlement Negotiation. Video commentary provides learners with practical insights on translating the principles of negotiation into real-world bargaining success. Each 3- to 4-hour, self-paced course offers an assortment of interactive exercises, videos, readings, case studies, and self-assessments that will keep learners engaged as they sharpen their negotiating skills.

• Courses included in this Certificate:
  • Introduction to Negotiations
  • Negotiations: Making Business Deals
  • Negotiations: Resolving Disputes

Frontline managers sit at the very first level of management across a company’s business operations and functions and are utilized in just about every industry and market. They make up 60% of a company’s management ranks and directly supervise as much as 80% of the workforce. They are the representation of a brand – interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company’s strategy in motion and the key to its success. The Frontline Manager® certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 24 months to complete all the courses in the certificate.

• Courses included in this Certificate:
  • Introduction to Supervision
  • Coaching
  • Progressive Discipline
  • Time Management
  • Work-Life Balance
  • Better Communication
  • Leadership Styles
  • Teams and Groups
  • Leading a Team at Dragonfly
  • Navigating Your Organizational Culture

The content in this certificate aligns with the Online Marketing Certified Associate (OMCA) credential, which is offered by OMCP. Digital marketing helps organizations promote and sell products and services through online marketing methods such as social media messaging, website ads, Facebook marketing campaigns, Google Adwords, and more. It’s vital to develop a marketing strategy that keeps up with the technology. This Certificate in Digital Marketing covers the strategic issues, marketing methods and tactics, industry terminology, and best practices. Each of the nine courses in this suite offer examples, videos from industry-leading practitioners, interactive games, and review questions to ensure mastery of the material.

• Courses included in this Certificate:
  • Social Media Marketing
  • Marketing Automation
  • Content Marketing
  • Search Engine Optimization
  • Web Analytics
  • Paid Search (PPC)
  • Conversion Rate Optimization
  • Mobile Marketing
  • Digital Marketing Strategy

This 100% online supply chain management course will provide a holistic view of supply chain management and fully prepare you for the Certified Supply Chain Professional certification exam. You will learn how to translate the connection between the areas of planning, sourcing, manufacturing, and delivering into an integrated supply chain.

By course completion, you will have a firm understanding of mitigation strategies, operationalize risk management practices, and how to implement cost reduction measures. This combination of skills will drive the efficiency of your supply chain and give you a competitive edge in the market.