Vermont Public Professional Development

In most organizational settings, you’ll be expected to work in teams. At times, your team members may not be physically in the same office with you. And yet, communicating effectively within these teams is critical to the success of the team, and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques.

Estimated Time To Complete

4 hours

You are not alone if your palms get a little sweaty when you have to speak in front of others. Whether delivering a speech in front of a large audience of professionals or having a direct conversation with one or two friends or coworkers, public speaking is one of the most common anxiety-inducing experiences. Our stress and nerves can impede our ability to deliver a clear message. “Speak with Confidence” will teach you to define and understand speaking anxiety. By understanding the typical causes of speaking anxiety and learning real-world relaxation and confidence-boosting techniques, you will learn practical ways to tackle and overcome your public speaking fears.

Estimated Time To Complete

2 hours

Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues. Courses included in this certificate program are listed at the bottom of this page. This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successful completion, you can download and print a Certificate of Completion.

Estimated Time To Complete

30 hours

Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.

Estimated Time To Complete

3 hours

Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.

Estimated Time To Complete

2 hours

This course, aimed at aspiring supervisors and companies that want to improve their employees’ supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor’s role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor’s success: managing time and priorities; communicating; organizing the work and setting goals; managing relationships; resolving conflict; guiding the work; and managing performance. Learners will also have a chance to assess their own supervisory skills and get practical tips on dealing with upper management.

Estimated Time To Complete

6 hours

What kind of leader are you? Under what conditions does your natural leadership style work well? In this course, you’ll identify your own leadership style and learn how to build on your strengths to improve areas of weakness. The course lays out four effective leadership styles and two problematic ones as well as when to deploy each kind of leadership. You’ll learn how to build the emotional intelligence that underlies all effective leadership and the best ways to approach conflict.

Estimated Time To Complete

3 hours

Progressive discipline is a process for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. Progressive discipline is considered a best practice because it is corrective rather than punitive and tailored to the seriousness of the issue. This course will provide Frontline Managers with the skills necessary to implement and manage an effective progressive discipline program at their organization.

Estimated Time To Complete

2 hours

While the specific duties of a frontline manager will vary depending on the industry in which they work, one skill that all frontline managers need to master is time management. Frontline managers need to be skilled at managing both their time and company time. Specifically, successful frontline managers must learn to optimize how their direct reports spend their time to improve efficiency and productivity.

In this course, you will learn how to become more effective by employing time management and scheduling techniques. The concepts covered in this course will discuss how to plan, organize, and prioritize your schedule, as well as the schedules of those you manage. You will learn what tasks to delegate and how to address procrastination, and how making time management a priority is the first step to keeping on task and managing a productive schedule.

Estimated Time To Complete

2 hours

Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.

This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of personal fulfillment and the needs and demands of leadership.

Estimated Time To Complete

2 hours

If you’re a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.

Estimated Time To Complete

3 hours

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Estimated Time To Complete

10 hours

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Estimated Time To Complete

6 hours

Managers who lead and manage through coaching–providing encouragement, feedback, and support–are more successful in “working through others.” This course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

Estimated Time To Complete

3 hours

Introduction to Management is designed for current and prospective managers seeking to understand the foundations of effective management. Managers are employed across industries, functions, and organizational structures to oversee different-sized depart-ments, teams, and groups of workers. However, there are fundamental tools, techniques, skills, and competencies that can help all managers navigate workplace relationships, coach and mentor employees, and lead high-performing teams in accordance with HR laws and managerial best practices. This course will dive into these topics and test acquired knowledge through exercises, games, review checkpoints, and a final assessment.

Estimated Time To Complete

3 hours

To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities. This course will explain how the goals, empowerment, measurement system of management can be employed and how organization structures differ. The course will also cover the difficulty of discipline while trying to maintain productivity and momentum.

Estimated Time To Complete

5 hours

As businesses are increasingly turning to technology to handle both internal and external communications, the notion of a centralized workforce that meets face-to-face on a daily basis is becoming less common. Companies are embracing the idea of employing remote workers—from both near and far—who can provide a diverse range of skills and viewpoints without being bound by location. While there are many advantages to remote work for both the company and the individual, managers must be aware of the challenges that can arise when employing remote workers. This course explores the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

Estimated Time To Complete

3 hours

Writing grants is often a critical part of gaining funding for any nonprofit organization’s mission. Strategic grant writing aligns the needs of a nonprofit with funding sources, whether foundations, government agencies, corporations, or individuals. This introductory-level course offers a guide to the basics of grant writing. The course explores the relationship between grant writing and an organization’s strategy for fundraising. It also outlines the six stages of grant writing and highlights grant writing best practices.

Estimated Time To Complete

4 hours

The success of any nonprofit organization can rely on the quality of its leadership. You know a good leader when you see one, but how can you become one? This course begins by examining leadership theories as well as key qualities and ethics within leadership. After establishing this foundation, the course focuses on leadership in the nonprofit sector, including the leadership shortage and possible solutions.

Estimated Time To Complete

3 hours

Nonprofit Skills^®: Measuring Results addresses how to construct and implement an evaluation framework to measure the results of a nonprofit’s strategic plan. It also includes important metrics for measuring programs and organizational efficiency outside the strategic plan framework. The course includes how to choose KPIs, when to hire an outside evaluator, sources of data, measurement techniques, and how small nonprofits can benefit from measurement.

Estimated Time To Complete

3 hours

Inclusive cultures bring cultural awareness, belonging, and mental health to the forefront. Cultural awareness supports inclusivity because it empowers employees to work effectively with people from different demographics. With cultural awareness, organizations can foster a culture of belonging, facilitate collaboration, encourage decision-making, and support employee engagement. A culture of belonging includes employees being their authentic selves. Organizations encourage workplace authenticity and belonging when they support mental health initiatives, foster resilience, and create environments where employees are comfortable discussing mental health challenges. In this course, you will learn about these important aspects of an inclusive culture.

Estimated Time To Complete

4 hours

We live in a time where “alternative” work arrangements are becoming more and more the norm. Especially in the wake of the COVID-19 pandemic, companies are exploring new ways of working and are seeing the benefits of greater adaptability as circumstances continue to change and evolve. Both employers and employees can benefit from flexible work arrangements, but offering greater flexibility is not without risk. In this course, you will explore flexible work arrangements, including remote work, flextime, job sharing, compressed workweeks, contracting, gig work, and permanent part-time positions. You will also learn how these flexible work arrangements affect both the business objectives of an organization and the work-life balance of employees.

Estimated Time To Complete

1.5 hours

Credits	Accreditations	Estimated Time To Complete
2 ATD CI Credits	atd Certification Institute	1.5 hours
1.50 HRCI Credits	Accredited ICET Provider
0.15 IACET CEU Credits	Certified Fund Raising Executive
1.50 SHRM Credits	HRCI Recertification Provider

Meetings are an important tool for communicating in the workplace. When managed effectively, they provide opportunities for building relationships, solving problems, sharing ideas, making plans, and discussing progress.

In this course, you will learn about some common types of meetings, along with best practices for scheduling, planning, and leading them. We will describe how to create an agenda, take minutes, and use different types of materials. You will also learn how to address some of the common challenges associated with meetings. Finally, we will provide some tips for hosting virtual meetings and describe some key elements of policies related to meetings in the workplace.

Estimated Time To Complete

2 hours

Using SMART goals is widely considered a best practice for setting targets and measuring employee progress. SMART goals are goals that include the valuable details that help make them attainable. They provide employees with a sense of direction, keep them motivated, and let them know how and when their progress will be evaluated.

In this course, we describe the five characteristics of SMART goals: specific, measurable, attainable, relevant, and time-bound. You will learn to recognize whether or not a goal is SMART and to outline the process for developing effective SMART goals. Finally, you’ll learn how SMART goals can be evaluated and how they can be used to create an action plan that helps employees set and meet their unique targets.

Estimated Time To Complete

2 hours

Leading a team through any task or project requires special skills, and an understanding of the team dynamic and politics. This introductory-level course for managers or anyone interested in leading teams, addresses the key issues surrounding leadership in a team environment. Why is leadership important to team success? What is required of a team leader to lead his team effectively? This course considers how team leaders must account for the special and unique circumstances of working in a team, where responsibility, accountability, communication, and leadership are shared.

Estimated Time To Complete

5 hours

If you’re involved in a nonprofit organization, you likely know all too well the importance of budgeting. In this course, you will gain an understanding of the uses and functions of budgets and the relationship between strategic budgeting and tactical budgeting. You will also learn about the organization-wide budget and different budget systems. After introducing the basics of budgeting in a nonprofit, the course continues on to slightly more advanced budgeting topics such as capital budgets, cash flow budgets, and opportunity budgets. You will also learn how nonprofit organizations are using different budgeting techniques to handle operating challenges.

Estimated Time To Complete

3 hours

Fundraising is one of the central activities of a nonprofit organization and nonprofit management. To help finance operating budgets, nonprofits must raise money every year. In addition, special projects and improvements to facilities may be needed. In these situations, fundraisers will often launch large capital campaigns or apply for foundation grants. This course offers an introduction to fundraising for nonprofit organizations, with an emphasis on the fundamental issues.

Estimated Time To Complete

4 hours

Professionals in all industries rely on data to make decisions. By including data in your decision-making process, you can remove some of the guesswork that comes from relying solely on instincts and experience. This course will introduce you to the world of data analysis by exploring the Davenport-Kim three-stage model for quantitative analysis. You will learn about different analytical methods, data quality and management, and visual representations of data. You will also explore research standards and best practices, as well as challenges that may arise as you analyze data. This course will provide you with information you can use to better understand data and its importance in the business world.

Estimated Time To Complete

5 hours

When using data analysis to improve organizational performance, it’s vital to employ the tools that bring the data to life and keep people engaged in the process. Organizations in both the public and private sectors often use tools and frameworks to deliver the data, and the information the data might suggest, to its staff. This intermediate-level course will explain some of these measures and tools, describe some specific measurements, and explain the relationship between assessment and strategy. Summarizing the data with the correct tool can be the gating factor to reaching staff and effecting changes that spur performance improvement.

Estimated Time To Complete

5 hours

This course provides a general overview of essential HR concepts for professionals who manage people but are not trained HR professionals and do not work in HR departments. Learners will be exposed to the knowledge needed for managers across industries to make sound decisions based on generally-accepted HR principles. The course will lead learners through the HR issues related to everything from hiring and firing personnel to performance management and safety. The course will also address laws related to HR functions and risk management. The goal of this course is to improve managerial decision-making and supervisory skills by providing a solid foundation in HR best practices.

Estimated Time To Complete

3 hours

Agile project management practices have become the standard for software development projects. More recently, Agile has grown beyond software projects as more and more companies adopt Agile concepts and methodologies. Individuals who have a solid understanding of Agile have a distinct advantage in today’s changing project management atmosphere. The courses included in this certificate program will provide managers the basic foundation they need to become competent Agile practitioners. The program introduces the learner to the basic methodologies, practices, and key concepts of Agile and enables the learner to explore, through case studies, many of the common challenges of working on an Agile team.

Estimated Time To Complete

19 hours

You’ve heard of networking before, but you may not have realized that networking is much more than simply shaking hands and meeting people. Networking has become a key activity for professionals, entrepreneurs, and organizations alike to build genuine, memorable relationships. But it can be difficult to form good networking habits on your own. “Networking for Success” will help you improve your personal and professional networking skills. In this course, you will learn best practices and effective tips and techniques to become a confident networker.

Estimated Time To Complete

3 hours

A great editor is like a great mechanic. They look at a piece of writing the same way a mechanic looks at a car: they assess the current state, see if it has any issues, and tune it up so it’s good to go. As you can imagine, there is no lack of metaphor to describe the task of editing. This course will help you discern between metaphor and fact to discover the truth of editing. You will learn the foundational principles of copyediting, the golden rules of proofreading, and what professional editors actually do and how you can do it, too.

Estimated Time To Complete

5 hours

The ability to write clearly and directly is highly prized in most organizations. Well-written emails and documents can help you earn respect among your peers. And poorly written emails and documents can detract from success at all levels. The ideas, techniques, and checklists in this introductory-level course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. This course will also teach how to revise for wordiness, unnecessary phrases, redundancy, and jargon, and the appropriate use of email in an organizational setting.

Estimated Time To Complete

5 hours

Writing is central to our personal and professional lives. Errors in writing can derail a job application, miscommunicate a plan, and confuse our audience in many ways. This course will guide you through the writing process, from brainstorming the content to polishing the final draft. Along the way, you’ll be given tips for how to speed up the writing process and ensure that you send out error-free writing. Topics include time management, structure, crafting complex and clear sentences, and troubleshooting common grammar errors.

Estimated Time To Complete

3 hours

Nonprofits face unique pressures: limited budgets, lean teams, and high accountability to donors, boards, and the communities they serve. Effective project management is no longer a luxury for nonprofit organizations; it’s a core competency that directly impacts mission delivery and organizational sustainability. This course is designed specifically for nonprofit professionals, program managers, and team leaders who are ready to bring structure, clarity, and confidence to the way they plan and execute their work.

Built on the proven best practices of experienced project managers working in mission-driven environments, this course delivers a streamlined, practical approach to nonprofit project management that cuts through the complexity and focuses on the real-world principles that drive project success. You’ll gain a clear, step-by-step road map for guiding any project through the five essential project management phases of Initiating, Planning, Executing, Controlling, and Closing — the same framework used by project management professionals worldwide.

Throughout the course, you’ll build hands-on experience with the core project management tools and templates that nonprofits rely on, including comprehensive project plans to align stakeholders and define scope, work breakdown structures to organize tasks and deliverables, task lists and milestone trackers to keep projects on schedule, issue logs and risk registers to proactively manage challenges, and project close-out documents to capture lessons learned and demonstrate impact to funders and stakeholders.

Whether you’re managing your first nonprofit project, coordinating a grant-funded program, or looking to strengthen your organization’s overall project management capacity, this course gives you the practical skills, tools, and confidence to deliver results and advance your mission.

Estimated Time To Complete

10 hours

Effective project leaders rely on their project teams to complete work in a timely manner, but often, these teams need coaching and training that will encourage them to work together to achieve their objectives. The members of a project team could be talented individuals, but the team may need to be shaped into a unit that acts collaboratively to meet a project’s goals.

This self-paced, fully online course will help learners enhance their team’s ability to work cooperatively by clearly defining roles and responsibilities and inviting team members to play to each other’s strengths. Learners will create, implement, and evaluate development programs that will help team members advance and improve and will learn to capitalize on team dynamic concepts to achieve success by better understanding team interactions.

Estimated Time To Complete

3 hours

Every project you encounter will be different in one way or another, and because of these inevitable differences, you’ll need to tailor your project work to some degree. Different projects have different needs, expectations, and scopes, so your project’s plans will have to be customized and adaptable to what your project demands. Small changes in your processes will be easy to adjust, but larger changes—like modifying your methodology—will require more intensive work.

This self-paced, fully online course will help you understand what tailoring is, increase your adaptability, and identify what in your projects you need to tailor. Knowing what and how to tailor will only increase productivity and lead to a more successful coordination and organization of your projects and operations.

Estimated Time To Complete

3 hours

At the beginning of a project, your responsibilities as a project leader will largely revolve around designing a plan that aligns with your organization’s corporate strategy while providing fully functional deliverables that meet your stakeholders’ needs. But project planning is not a one-time event: it occurs throughout a project’s life cycle, so you need to remain prepared to make changes and have contingency plans in place to address unexpected situations.

This self-paced, fully online course will introduce you to the tools, techniques, and strategies you can use to develop successful projects and release plans. These tools and strategies can guide you in your efforts to create a just-in-time methodology that will complement your organization’s strategic and tactical plans and enhance your product life cycle planning in the most efficient way possible.

Estimated Time To Complete

3 hours

Negotiation is a key element of any project management approach. Project leaders regularly negotiate with various stakeholders—clients, teams, management, and leaders of other organizational projects—to move their own project toward completion. In some cases, a project’s success may depend on the project leader’s ability to address competing interests through negotiation. Fortunately, anyone can develop strong negotiation skills through learning, practice, focus, and negotiations training.

This self-paced, fully online course will provide learners with the skills they’ll need to successfully negotiate with internal and external project practitioners. It will help them establish their negotiation strategies and refine their techniques to successfully execute and complete projects.

Estimated Time To Complete

3 hours

Communication is a critical aspect of any successful project. Effective project teams communicate continuously, to share knowledge, clarify project objectives, and address issues. Project practitioners spend a large amount of their time engaged in interpersonal communication activities, ensuring that information is widely distributed and participants are kept up to date on all project objectives. But some project participants may not have the required expertise or ability to communicate effectively.

This self-paced, fully online course will help project leaders understand and coordinate verbal and written forms of communication within and between project teams. It will help focus and clarify communication techniques and allow clear, concise, and direct interactions among all project practitioners and stakeholders.

Estimated Time To Complete

3 hours

Because projects bring so many people together to work collaboratively, it’s inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.

This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team’s cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.

Estimated Time To Complete

3 hours

To efficiently lead projects, project managers need more than tools and techniques—they need skills that allow them to assess data and information and to make the most appropriate and effective decisions possible. They need to ask the right questions that will help them diagnose problems and make the right choices to propel teams to successful outcomes.

This self-paced, fully online course will guide learners through a systematic decision-making process for making carefully considered choices and reaching fully examined conclusions. It will help to refine and develop critical thinking and reasoning skills that will enable project leaders to assess options, generate plans of action, and put their teams in positions to succeed.

Estimated Time To Complete

3 hours

In many organizations, risk and uncertainty are seen as threats that must be planned for, controlled, and (if possible) eliminated entirely. But, are risk and uncertainty inherently bad? Couldn’t they be opportunities to reimagine things and create a powerful new approach?

This self-paced, fully online course will help you view risk and uncertainty as a possibility instead of a danger. You’ll see uncertainty as a way to examine and improve on existing conditions, opening up new possibilities or pathways that will help you achieve your goals. And for those risks that truly are threats, you’ll develop a risk mitigation approach that will help you address problems and potentially uncover skills and abilities you can transfer to other areas of work to improve outcomes and results.

Estimated Time To Complete

3 hours

Very few projects—even the simplest and smallest—are completed without having someone request a change of some form. Changes will happen—they can’t be avoided—so it’s important to prepare your team for any disruptions that may occur to ensure the project is not delayed or derailed.

This self-paced, fully online course will help you address and manage the impact of any changes your team may encounter. You will explore the types, forces, and factors for change, and you’ll learn how to use change management initiatives and models to overcome resistance and foster engagement. You’ll discover how you can best communicate about change, and you’ll learn how to sustain the gains you make as you incorporate changes into your projects.

Estimated Time To Complete

3 hours

As a project leader, one of your main responsibilities will be to not only collect project data but to also analyze that data to uncover any patterns and trends in project outputs. You will then have to mesh those data analysis skills with creative problem-solving techniques to keep your project on pace and aligned to meet its goals. This self-paced, fully online course will help you develop the expertise you’ll need to assess information, define problems, and uncover their root causes. You’ll learn how to develop and implement solutions in ways that will resolve issues without creating new risks. And you’ll begin to recognize the key role that analysis plays in your decision-making and problem-solving approaches, so you can efficiently guide projects to their successful conclusion.

Estimated Time To Complete

3 hours

Nonprofit Skills^®: Communicating the Strategy provides tools and best practices for effectively communicating a nonprofit strategic plan. The course describes how to identify target audiences and how to adapt strategic plan communication to their interests and preferences. Learners will also explore popular channels and methods for distributing the strategic plan and find out how to craft clear and compelling messages for effective communication. Best practices for leading meetings, presenting data, and gathering feedback will also be discussed, along with tips for responding to resistance and concerns.

Estimated Time To Complete

3 hours

This course covers the activities associated with public communication in the nonprofit sector. You will gain an understanding of how to develop an effective communications plan. We will also explore best practices for crafting messages that reach diverse audiences, and look at the many different channels for public communication, like social media, press releases, websites, and print media. You will learn how marketing principles like branding, storytelling, and targeted messaging can be applied in the nonprofit context. This course also explains concepts related to advocacy and lobbying and explains how transparency is maintained through public communication.

Estimated Time To Complete

3 hours

This course provides nonprofit leaders with the necessary skills to communicate effectively with their volunteers. You will learn about the volunteer life cycle, along with the different types of communication that are involved at each stage. We will also discuss methods for recruiting volunteers and learn how to adapt these methods for different audiences. You will learn how to develop volunteer policies and share them with your team. We will also explore ways to provide orientation and feedback and discuss how to keep volunteers engaged and motivated. And you will learn how leaders can express appreciation to their volunteers and sustain these valuable relationships over time.

Estimated Time To Complete

3 hours

This course, aimed at nonprofit leaders and aspiring leaders, is designed to help them become more effective communicators. Self-paced and highly interactive, the course covers basic communication theory: the four main communication styles, the different communication channels, and the difference between push communication and pull communication. It focuses on practical approaches to workplace communication: developing a clear message and tailoring it to your audience, adapting your communication style for different demographic groups, developing a communications plan for your organization, and communicating in times of crisis. It includes three case studies that allow learners to apply what they have learned to real-world situations, and it allows learners to download materials that they can use to hone their communication skills.

Estimated Time To Complete

3 hours

Nonprofit Skills^®: Implementing the Strategy provides learners with an understanding of the resources and skills required to effectively implement a nonprofit strategic plan. They will learn how to break strategic goals and objectives into milestones with clear deliverables and how to use project management tools to outline timelines, tasks, roles, and responsibilities. This course also covers best practices for leading an implementation team, monitoring and reporting progress, identifying risks, and responding to some common challenges nonprofit leaders face when implementing the strategy.

Estimated Time To Complete

3 hours