Business Administration: Operations Management

Introduces decisions related to the design, management, and improvement of activities that create and deliver a firm's products and services. Prerequisites: BUS 2130 with a minimum grade of C-, BUS 1610 with a minimum grade of C-; Business Administration, Engineering Management, Computer Science & Information Systems major, or Business Administration minor; minimum Junior standing.

Prereqs enforced by the system: BUS 2130 with a minimum grade of C-; BUS 1610 with a minimum grade of C-; BSAD, CSIS, EMGT majors or BSAD minors only; Minimum junior standing; Open to Degree and PACE students

Course Missions Throughout the semester we learn what Operations Management (OM) is, what activities come under OM and some of the OM fundamental tools and techniques that you can apply in virtually any organizations such as an accounting firm, a financial institution, a consulting firm, the government, the hospitality industry, health related organizations. Furthermore, students should be able to analyze a business organization at a system level and understand how Operations Management interfaces with other functions such as Accounting, Finance, Marketing, Personnel and Management Information Systems. In general, graduating from this course, students obtain necessary skills and knowledge (e.g. analyzing tradeoffs, recognizing opportunities for improvement) to participate in decision-making involving operations issues. We will consider a wide variety of topics starting with process analysis, inventory models and quality control charts developed over 80 years ago to the more recent topics of 1980s and 1990s: total quality management (TQM), lean operations, and supply chain management, 2000s and 2010s: Sustainability, Queuing Theory and Service Operations Management; Dynamic Pricing and Revenue Management, Dynamic Pricing in the models of double-sided economy (e.g. Uber’s surge pricing).

Course Learning Objectives • To provide a working knowledge of the vocabulary of O.M. • To help students develop an ability to design or redesign, improve and/or manage processes using the following type of analysis: What are the components of the process? How to calculate process parameters such as capacities, output, and work-in-process inventories? What are the major opportunities for improving the process? • To familiarize with key issues (cost, quality, delivery, and flexibility) and problems (e.g., variability) facing an operations manager. • To discuss management systems (planning, staffing, quality, etc.) for managing business process. • To analyze business scenarios to specify tradeoffs and information/data needed to make “good” decisions and to propose changes to improve business systems. Required Course Materials: None There is NO required textbook! I have designed the course using the following reference books and some material of my own. Reference books • F. Robert Jacobs, and Richard B. Chase (2017), Operations and Supply Management, 15th Edition, McGraw-Hill/Irwin. • Gerard Cachon and Christian Terwiesch (2012), Matching Supply with Demand: An Introduction to Operations Management , 3rd Edition, McGraw-Hill/Irwin. • Chopra, S., and Meindl, P. Supply Chain Management: Strategy, Planning, and Operation, 5th or 6th Edition, Prentice Hall. • William Stevenson (2011), Operations Management (Operations and Decision Science), 11th Edition, Business and Economics.

Grading Criteria/Policies and Assessments: Test 1: 28% Test 2: 28% Test 3 (Final): 32% Quizzes: 12% All quizzes and Exams will be paper-based and in-class. There are 4 quizzes and the lowest scored quiz will be dropped. There are also 5 sets of homework for practice only (no submission!) At the end of semester, I will curve, if necessary, and use standard cutoffs for A, B, and C etc. as follows: 97-100: A+ 93-96.99: A 90-92.99: A- 87-89.99: B+ 83-86.99: B 80-82.99: B- 77-79.99: C+ 73-76.99: C 70-72.99: C- 67-69.99: D+ 63-66.99: D 60-62.99: D- Below 60: F Quizzes/Exam Comments The time for each quiz is around 10-15 minutes. The time duration for the mid-term tests is 75 minutes (class time) and the time for the final test will be announced later.