Date: October 1, 2021

Instructor: Ronda Berns

Cost: $499

The class delivers a step-by-step process that guides each participant through the entire customer-centric sales process utilizing integrity and trust to gain business and achieve results. These sales skills boost the individual’s confidence in selling and provide the necessary tools to build solid relationships with clients and achieve sales and revenue goals. A customer-centric sales approach to selling creates long-term client loyalty and advocacy that consistently increases revenues and profits and ensures a successful business.

The one-day class is an (8) eight-hour interactive live virtual training class and will cover the following topics:

Validation – Understanding the Why

  • What is Your Why
  • Personal business assessment
  • Sales self-assessment

Connecting and Building Rapport

  • How to make a positive first impression
  • Utilizing body language to connect and build rapport
  • The power of research and pre-planning

Qualifying Questions

  • The purpose of asking questions
  • What questions to ask
  • Confirming what you heard

Features and Benefits

  • Creating your features and benefits
  • Presenting your value proposition utilizing features and benefits

Handling Objections

  • Understanding client objections
  • How to overcome objections
  • Asking for the sale

The Sale

  • When to ask for the sales
  • How to ask for the sale

Learning Outcomes: 

Master the foundation skills of customer-centric sales. Create positive changes for you, your business, and your clients that will move you forward toward achieving a lifetime of success!

  •  Grow your business by 20% with sales training
  •   Create trusting relationships with your clients
  •   Build rapport quickly with decision-makers and influencers
  •   Develop questions to understand your clients’ needs
  •   Become proficient in presenting your benefit statement
  •   Uncover and overcome objections
  •   Provide solutions for your clients
  •   Build confidence in asking for the sale
  •   Create lifelong loyal clients and advocates