• Start Date: CANCELLED
  • Cost: $599
  • Learning Format: Online
  • Program Duration: 2 days
  • Time Commitment: 7 hours (8:30am – 12:00pm each day)
  • Accreditation: No
  • VA Benefit Eligible: No
  • Scholarships: No
  • Discounts: No
  • CEUS: No

Earn: 7 PDUs

  • Instructor: Joe Lukas
  • December 9 & 10, 2021

Knowledge of project management technical skills such as scheduling or budgeting is not sufficient to avoid project failure. Project Managers need well developed soft skills including leadership, conflict resolution and communications. However, Project Managers will not have good soft skills unless they possess emotional intelligence, which is the ability to recognize and manage your feelings and effectively deal with the feelings of other people. Emotional intelligence also includes recognizing how you deal with other people and how you react when under stress. This is your personality style. The successful Project Manager is able to recognize the styles of other project stakeholders. This course will explore how to better understand yourself and others and give you ideas on how to adapt your personality style to improve interactions with project stakeholders. This course will help you improve communications with your project stakeholders and lead to improved project team performance.

Who Should Attend

This course is intended for Program Managers, Project Managers, IT Managers, Business Analysts and anyone else looking to improve interactions and communications with Project Teams and stakeholders.

Course Features

This course will cover the critical skills necessary to better understand yourself and others and will give you ideas on how to adapt your personality style to improve interactions with project stakeholders. Topics include a brief review of behavior models, elements of emotional intelligence, the 4-quadrant behavior model, identifying and dealing with each style, how each style deals with stress, and flexing your style. This course includes practical exercises and a personal profile evaluation for each participant to determine their style. Upon completion of this course, you will be able to:

  • Describe your personality style
  • Describe the strengths, weaknesses and reaction to stress for the four basic personality styles
  • Explain how to identify the four basic personality styles
  • Describe how to flex each style to effectively communicate with other people

Course Outline
Determine Personality Style of Course Participants

Review Key Elements of Emotional Intelligence

  • Key traits of effective leaders
  • Emotional Intelligence components
  • Personality styles defined
  • Emotional Intelligence and personality style ties

History of Behavior Models 4-Quadrant Model

  • Extrovert versus introvert
  • Thinkers versus feelers
  • Four basic personality styles defined
  • Successful people in each style
  • Personality styles – strengths
  • Personality styles – weaknesses

Identifying the Style of Other People’s Personality Styles under Stress

  • Back-up styles
  • Tips to avoid back-up styles
  • What to do when in back-up style
  • What to do when others are in back-up style

Dealing with Each Style

  • How to approach each style
  • How to flex your style

Knowledge Areas Addressed

This course addresses the following knowledge areas of the Project Management Institute’s A Guide to the Project Management Body of Knowledge:

  • Project Communications Management
  • Project Human Resource Management