Familiarizes students with the basic conceptual issues of continuously improving business processes to compete more effectively on quality, time, and cost. Prerequisites: BSAD 040 or BSAD 141; Business Administration, Engineering Management, Computer Science & Information Systems major; Business Administration minor by permission; minimum Junior standing.
Prereqs enforced by system: BSAD 040 or BSAD 141; BSAD, CSIS, EMGT Majors; BSAD Minors by permission; Minimum Jr. Standing; Course specific fee of $25; Open to Degree and CDE students.
Course Goals & Objectives: The overarching goal is to teach you how to help organizations become lean, nimble, responsive, competitive, innovative, efficient, and customer-centric. The more specific goal is to familiarize you with the issues involved in reengineering business processes and continuously improving them. Reengineering means, first, understanding which business processes are critical to success of the organization, then describing them in detail, measuring them on a variety of metrics and then, redesigning them to boost their effectiveness. The business processes that we will consider “critical”, are the processes that drive customer satisfaction and long-term customer loyalty. Continuous Improvement means implementing the necessary organizational culture and systems to monitor, evaluate, and improve performance constantly. Reengineering and continuous improvement are two effective strategies to help firms compete more successfully on quality, customization, flexibility, time, and cost. Business Process Redesign (BPR) includes both Continuous Improvement (CI) and Reengineering. BPR consists of (1) identifying of areas where quality, efficiency and/or effectiveness can/need/should be improved, and (2) developing a change strategy to achieve those improvements. At the conclusion of the course, you can expect: 1. To be able to define and list the steps to perform Business Process Reengineering; 2. To explain why continuous customer-centric improvement is at the core of any business strategy in any organization (manufacturing or service-based); 3. To be able to calculate the financial value of customer satisfaction and loyalty; and, 4. To assess the likelihood of implementation success of a specific quality improvement initiative.
Modality: Mixed The course will be delivered through a mixed modality. We will alternate every week online asynchronous lectures -- you will watch videos, and read articles and go through my PowerPoint-based lectures on Blackboard – with in-person lectures. The course is based on the inverted or flipped classroom concept: Lectures take place outside of class through mostly pre-recorded videos and PowerPoint presentation, and class time is spent on active problem-solving work and group exercises. Every week we will cover a combination of readings and lectures posted on Blackboard. You should expect 10 hours of coursework per week on average.
The course grade will be based on two exams (each 40% of your final grade) and class participation including a series of assignments (some of which will be team-based). Class participation and assignments constitute 20% of your final grade. Exams: There will be two exams in the course. They will consist of a series of short cases and essays. Exams are open notes, open book, open internet. There will be no make-up exams. Class Participation: Participating in class engages you in the discussion of concepts and helps you determine whether or not you understand them. And remember that listening passively to a lecture makes the lecture seem much longer (and yes more boring!) than it actually is...particularly a 2.5-hour class. Your participation in class discussions and assignments counts for 20% towards your final grade. Participation consists of being active and involved in class discussions, preparing assignments and readings, and asking questions of your peers at the progress report presentations. You all start with a grade of “C”. Your grade moves up or down from there depending on your daily in-class participation. You have a lot of reading to do and several written assignments. I will start every class by spending time covering the assignments. Typically, I will ask one or more of you to summarize the readings and present your work. Therefore, homework assignments count towards class participation. The team assignments will consist of a case analysis and four “workshops”. Typically, one or two teams will be asked to present their work on those assignments in class. Your participation grade will include an end-of-the semester evaluation of your contributions by your teammates.
Kalkin Building 002 (View Campus Map)
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