Seminar Description:
Excellent communication skills, including the ability to manage and resolve differences, help individuals accomplish their jobs more effectively. This is especially true where there is a high need to interact with peers, managers, employees, and customers in the course of one’s work.

This program raises awareness of barriers to good communication and teaches specific skills to improve the quality of communications with others. Using the Myers-Briggs Type Indicator, participants will gain insight into their own communication styles and acquire skills in managing conflict, giving and receiving feedback, managing emotions, effective listening, and problem solving.

Benefits:

As a result of this class, participants will:

• Understand what constitutes effective communication, the barriers that can inhibit it, and what needs to be in place to make it happen.
• Understand the strengths and weaknesses of our own MBTI style and how they can help or hinder effective communication.
• Know how to interact more effectively with those who have a different MBTI style.
• Understand the nature of conflict and different approaches for managing it.
• Acquire specific, usable thinking skills to manage both our own emotional reactions to others and the reactions of others to us.
• Have the skills and attitude to listen for understanding.
• Know how to give and receive criticism and feedback in ways that strengthen the relationship.
• Apply the learning from the workshop to a specific, challenging relationship with which the participant is currently struggling.

Who Should Attend:
Anyone who has a desire to improve the effectiveness with others, including:

• Front-line and Mid-level Managers
• Small Business Owners
• Production Supervisors and Operations Managers
• Team Leads and Project Leads
• Entrepreneurs
• Growing and Emerging Leaders

Format:
This is an exceptionally interactive two-day workshop that makes use of insights received through the Myers-Briggs Type Indicator and the Thomas-Kilmann Conflict Mode Instrument to help participants increase their self-awareness as it relates to their interactions with others. There will also be extensive practice in developing the skills required to handling disagreements effectively.

Participants will take the MBTI instrument online prior to the class and receive the book, Working Together; A Personality-Centered Approach To Management, by Olaf Isachsen, Ph. D. and Linda V. Berens, Ph. D. as an excellent reference resource that can be used after the class.

PROGRAM FEE INCLUDES:

• Instruction
• Program Materials
• Breakfast
• Lunch
• Certificate of Achievement
• Parking

Offerings: